We identify abuse as any sort of outgoing launch sent from a member of our service where the member does not have permission to do. We run a large load testing service, so we aren't capable of identifying each of our members to verify their activities with our service, so we are susceptible to abuse.
We do our utmost best to protect against our service from being used the way it wasn't intended. We have staff teams who will routinely check any member and their activity, we have safe guards developed directly into our software for our systems to detect and identify abuse before it gets out of hand.
To be clear, our service is not designed for any sort of abuse. We do not condone this activity, and our service has been used by hundreds of small to medium sized companies to launch against their own infrastructures and networks to improve their stability, firewalls and defense against denial of service attacks.
Please refer to our "How do I report abuse" entry to help us combat abuse.